Contact
Reach a person who has read the code
We are small enough that support is not a queue in front of a knowledge base. Pick the address that fits your question - it goes straight to whoever owns that part of the product.
Support
Routing behaving oddly, a key that will not authenticate, a charge you do not recognise. Include your account email and, if you have one, the request id from the dashboard - it lets us find the exact request instead of guessing.
support@finalrouter.comTypical reply: Within one working day
Sales and enterprise
Volume pricing, reduced credit fees, SSO, audit logs, private routing policies or an SLA with service credits. Tell us your rough monthly token spend and which providers you need and we will come back with real numbers.
sales@finalrouter.comTypical reply: Within one working day
Security
Vulnerability reports and anything that looks like an incident. Please do not open a public issue first. Our disclosure policy, including what is in scope, is on the security page.
security@finalrouter.comTypical reply: Within 24 hours
Privacy and legal
Data subject requests, a signed copy of the Data Processing Addendum, security questionnaires, or anything a compliance team needs before you can go live.
privacy@finalrouter.comTypical reply: Within five working days
Before you write
Common questions
- Do you offer a support SLA?
- Standard accounts get a one working day target on support email, which we hit for the large majority of tickets. Enterprise agreements carry a contractual response time and a shared Slack channel.
- Can I talk to someone before I sign up?
- Yes. Email sales@finalrouter.com and we will book a call. There is no gate on the free tier though, and most questions are answered faster by pointing your existing code at the gateway and watching what happens.
- How do I report a problem with a specific request?
- Every request in the dashboard has a request id. Send it to support@finalrouter.com with a short description of what you expected. We can see the routing decision, the provider response code and the latency without needing your prompt content.
- Where is Final Router based?
- The team is remote across Europe and the infrastructure runs in Frankfurt. Final Router is built by the studio at web-net.com.